What This FAQ Section Covers
Most questions we hear fall into four buckets: how to open an account, how deposits and withdrawals move through PayPal, Venmo, or a Play+ prepaid card, whether the platform is accessible in your state, and what happens when something goes sideways. We've organized answers around those four areas so you're not digging through a wall of text. Access to mazivs depends on
whether online gaming is permitted under the law in your state — we spell that out plainly in the eligibility section below. If your question isn't covered here, our support team is reachable via live chat directly from your account screen. Players in Philadelphia and Phoenix have flagged the same handful of issues; those specific scenarios are addressed in the questions section.
We update this page whenever account flows or payment rails change, so the answers reflect how things actually work right now.
- PayPal
- Venmo
- Play+ prepaid